Privacy Policy - Axos Bank

1. Introduction

This Privacy Policy describes how axosba.us.com ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website and use our digital banking services. We are committed to protecting your privacy and ensuring the security of your personal and financial information.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)
Account credentials (username, password)
Financial information (bank account details, transaction history)
Identification information (Social Security number, date of birth, government-issued ID)
Device information (IP address, browser type, operating system)
Location data

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

Cookies and similar tracking technologies
Web beacons and pixel tags
Log files and usage data
Analytics data through Google Analytics and Facebook Pixel

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our banking services
To process transactions and manage your account
To verify your identity and prevent fraud
To communicate with you about your account and our services
To improve our website and services
To comply with legal and regulatory requirements
To send marketing communications (with your consent)
To analyze usage patterns and optimize user experience

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist us in operating our website and providing services
Financial Partners: Other financial institutions to process transactions
Legal Authorities: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Affiliates: Our parent company, subsidiaries, and affiliated entities

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate your login credentials
Analyze site traffic and usage patterns
Deliver personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of sensitive data during transmission (SSL/TLS)
Secure servers and firewalls
Regular security audits and assessments
Access controls and authentication procedures
Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-Out: Opt-out of marketing communications
Data Portability: Request a copy of your data in a portable format
Object: Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@axosba.us.com
Website: https://axosba.us.com
Mailing Address: Axos Bank Privacy Department, 4350 La Jolla Village Drive, Suite 140, San Diego, CA 92122